Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

Quality has to be caused, not controlled.

Making a wrong decision is understandable. Refusing to search continually for learning is not

Just being honest is not enough. The essential ingredient is executive integrity

The great discoveries are usually obvious

We can spend our whole lives underachieving

If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow