Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality

Plans are only good intentions unless they immediately degenerate into hard work.

Management means, in the last analysis, the substitution of thought for brawn and muscle, of knowledge for folklore and superstition, and of cooperation for force

Management by objective works - if you know the objectives. Ninety percent of the time you don't

So much of what we call management consists in making it difficult for people to work

Management is doing things right; leadership is doing the right things

Never mind your happiness; do your duty

Trying to predict the future is like trying to drive down a country road at night with no lights while looking out the back window

A business exists to create a customer

Whenever you see a successful business, someone once made a courageous decision